A resident must be informed of the facility's policies on which topic?

The choice of health care directives and the resident complaint process is vital because residents have the right to understand how their care will be managed, what decisions can be made regarding their health, and the procedures in place to handle any grievances they may have. This knowledge empowers residents to take an active role in their own care and ensures that they are informed about their rights and responsibilities within the facility.

Understanding health care directives enables residents to convey their preferences regarding medical treatment, which is essential for respecting their autonomy and ensuring that their wishes are honored. Furthermore, being familiar with the complaint process allows residents to voice any concerns they might have about their care or the facility practices, promoting a culture of transparency and responsive care.

While emergency procedures, employee conduct, and facility maintenance procedures are also important, they do not directly impact the residents' rights and ability to manage their care in the same way that knowledge about health care directives and the complaint process does. These elements focus more on the operational aspects of the facility rather than the residents' interaction and engagement with their own health care.