What does the term 'quality management program' aim to improve?

The term 'quality management program' primarily aims to enhance the delivery of services in healthcare institutions. This focus on service delivery encompasses a variety of factors, including patient care outcomes, employee performance, and operational efficiency. By implementing a quality management program, healthcare institutions seek to continuously monitor and improve their processes, ensuring that patients receive the highest level of care possible.

As part of these programs, institutions typically analyze service delivery methods, engage in staff training, and adopt best practices, all of which contribute to better patient experiences and outcomes. The ultimate goal is to create a system that not only meets but exceeds the expectations of patients and regulatory bodies, thereby fostering a culture of quality within the organization.

While financial resources, compliance with health regulations, and patient admission processes are essential components of a healthcare institution's operations, they serve as supporting elements that can be influenced by the overarching quality management initiatives. The effectiveness of these other areas can improve as a direct result of enhanced service delivery.