What method must the quality management program plan include for the evaluation of services provided to residents?

The chosen method focuses on collecting data to evaluate the services provided to residents, which is essential for a comprehensive quality management program. This approach allows the institution to gather quantitative and qualitative information, enabling administrators to assess the effectiveness of the services offered. By systematically collecting and analyzing this data, the facility can identify trends, monitor performance outcomes, and determine areas that require improvement.

While resident feedback, surveys, and focus groups are valuable components of understanding resident experiences and satisfaction, they are primarily forms of data collection tools. The emphasis on collecting data to evaluate encompasses a broader range of methodologies that can include feedback mechanisms but also extends to other measurable outcomes. This holistic approach ensures that evaluation is not limited to subjective opinions but is supported by objective data, leading to more informed decision-making and targeted improvements in resident care.