What policy must a facility inform the resident or representative about prior to admission?

The requirement for facilities to inform residents or their representatives about the refund policy prior to admission is rooted in ensuring transparency and understanding regarding the financial aspects of care. This policy is essential as it outlines the circumstances under which refunds may be provided, how charges will be assessed, and any conditions that apply to payments. By communicating this information early on, facilities help residents make informed decisions about their care and financial commitments, thereby fostering a relationship built on trust and clarity.

While other policies, such as emergency evacuation, grievance procedures, and patient feedback processes, are also important, the refund policy directly impacts the financial obligations of a resident or representative, making it crucial for initial discussions before the admission process begins. Understanding the refund policy can prevent potential conflicts or misunderstandings later, making it a priority for initial communication.