Which document outlines the policies regarding a resident's rights and complaint submission?

The document that outlines the policies regarding a resident's rights and complaint submission is the general policies and procedures. This document is crucial in nursing care institutions as it codifies the framework within which the facility operates, ensuring that all aspects of resident care, rights, and the processes related to voicing complaints are clearly defined.

Policies and procedures typically include comprehensive information on residents' rights, such as the right to dignity, privacy, and the ability to voice concerns without fear of retaliation. It serves as a reference point for staff to understand their obligations regarding resident treatment and interaction, and it formalizes the processes that residents must follow to submit complaints.

While an employee handbook may contain useful information regarding the expectations and responsibilities of staff, it does not primarily address the rights of residents or the specific procedures for residents to express grievances. A quality management plan focuses on the continuous improvement of care and services provided to residents but does not typically detail individual rights or complaint procedures. Similarly, resident satisfaction surveys are tools used to gauge resident feedback on their experience but do not serve as formal documents outlining rights or complaint processes.

In summary, general policies and procedures are essential for ensuring that residents are informed of their rights and the proper channels to lodge complaints, which is why it is the