Which of the following actions is required if a complaint is filed?

The requirement for a formal investigation in response to a filed complaint is essential for maintaining the integrity and quality of care within a nursing care institution. When a complaint is received, it is the responsibility of the administration to thoroughly investigate the allegations presented. This process ensures that all claims are assessed fairly, using appropriate protocols to gather evidence, interview relevant parties, and evaluate the circumstances surrounding the complaint.

Engaging in a formal investigation allows for a systematic approach to resolving issues. It not only helps in identifying any areas of concern that may need addressing but also reinforces the institution's commitment to compliance with regulations and standards of care. Ultimately, this proactive measure is crucial for protecting the rights and safety of residents, as well as for upholding the institution's reputation and adherence to regulatory and legal standards.

While other actions may also be part of an effective response to complaints, such as engaging with the complainant or providing a written response, these actions do not substitute for the necessity of a formal investigation when a serious complaint is filed. Immediate suspension of the administrator is typically an extreme measure and generally not warranted unless there is a clear and immediate threat to resident safety.